Frequently Asked Questions

What countries do you ship to? 

We ship worldwide. Shipping is FREE of charge to all US locations and $35 USD for all International locations. Expedited shipping options are available at Checkout. 

What forms of payment do you accept?

Payment can be made by credit card.

You can also choose to pay with Klarna, a platform that splits your payment in 4 interest-free instalments.  

How do I check the status of my order ?

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is a confirmation that we have received it. Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. We will then dispatch the goods to you at which time you will receive a second email containing your Fedex tracking number, and confirming that your order has been dispatched.

If you want to make further enquiries on your order please e-mail us at customercare@serranostore.com

 Do you have size charts?

You can access our size charts here. Also, every product page will include a "size chart" button with detailed measurements of the product. 

Do I need an account to make a purchase at serranostore.com?

No. An account is not required, you may checkout as a guest user.

What are your return and exchange policies?

You can access our return and exchange policies here.

How can I contact you?

For general inquiries please contact customercare@serranostore.com. You can also contact us via Instagram or Facebook