Shipping

We ship WORLDWIDE.

All orders are shipped from New York directly to your door. All US orders enjoy FREE shipping. International shipping is available for a $25 usd fee.

 DELIVERY TIMES

• United States. FREE shipping: Orders will be delivered within 3-5 business days. We also offer expedited shipping at checkout for an extra $25 USD charge. 

• International. Orders will be delivered within 4-6 business days.

Orders are processed Monday through Friday, excluding holidays. All US packages are shipped via UPS. All international packages are shipped via DHL. Once an order is shipped you will receive an email containing your tracking number. 

RETURN & EXCHANGE POLICY

Making an exchange or return is very simple. Just email us at customercare@serranostore.com requesting an exchange / return authorization number and send your item(s) back to us within 30 days after receiving your order. 

USA. FREE returns Please email us to customercare@serranostore.com and we will coordinate your return or exchange shipment which is free of charge.

For returns, we will refund your item as soon as we receive it. 
For exchanges, we will ship the new size of your item without any extra charge.

Rest of World. Please email us to customercare@serranostore.com and we will send a return authorization number. You can ship the item back to us using your preferred post or courier service. Please note this shipment is at the customer's charge and we will send our return New York address via email. 

For returns, We will issue the refund as soon as we receive the item.
For exchanges, we will ship the new size of your item without any extra charge. 

• Items must be returned new and unused. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
 All items returned should indicate an exchange / return number. Unidentified returns may be returned to the sender.


Items marked as 'FINAL SALE' ARE NOT RETURNABLE.